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Frequently Asked Questions
Make sure to check out our "How it Works" page for more information on our service process
Service
Items are picked up between 7:00 AM and 10:30 AM. We wash, dry, fold, and return your clothes between 6:00 PM and 9:00 PM the same day. You can leave your laundry in a secure spot or meet us in person at pickup.
What kind detergent do you use?
We exclusively use Tide detergent for every load. It meets our high standards for cleanliness and freshness, leaving your clothes looking and smelling professional every time. Hypoallergenic or fragrance-free options are available on request.
How does the same-day delivery work?
Items are picked up between 7:00 AM and 10:30 AM. We wash, dry, fold, and return your clothes between 6:00 PM and 9:00 PM the same day. You can leave your laundry in a secure spot or meet us in person at pickup.
Why is there a daily limit of 5 customers?
We prioritize speed and quality above all else. By limiting service to 5 customers per day, we guarantee that every bag receives the attention it deserves and meets our same-day turnaround promise.
Pricing & Bags
What counts as a "bag"?
A standard 13-gallon kitchen trash bag — the kind most people have under their sink. If you don't have one, we'll bring a fresh one at no charge.
What if I have more than one bag?
Every additional bag is a flat $25 on top of the $48 base. No weighing, no complicated per-pound pricing.
Are there any hidden fees?
None. The price you see is the price you pay. No fuel surcharges, no service fees, no required tips.
Delivery Info
Do I need to be home for pickup or delivery?
No. Most customers leave their bag in a secure spot (porch, front door, designated box) for pickup and we return it the same way. If you prefer to hand it off, we can do that too.
Do you text me before arriving?
Yes. You'll get a text 30 minutes before pickup and 30 minutes before delivery.
What if I need to cancel or reschedule?
Reply to your confirmation email or text us at least 4 hours before your pickup window. Full refund if canceled with enough notice.
Quality & Gurantees
What type of quality can I expect?
We take care of every load like it's our own, but if something goes wrong, tell us within 48 hours and we'll make it right — whether that's a rewash, a refund, or a replacement.
Can you handle delicates?
We wash on appropriate settings for each load, and we're careful with delicate items. That said, dry-clean-only garments and anything you'd hand-wash at home should stay home.
What's the satisfaction gurantee?
If you're not happy with how your laundry comes back, we'll rewash it at no charge. No argument, no hassle.
What kind detergent do you use?
We exclusively use Tide detergent for every load. It meets our high standards for cleanliness and freshness, leaving your clothes looking and smelling professional every time. Hypoallergenic or fragrance-free options are available on request.
How does the same-day pickup and delivery work?
Items are picked up between 7:00 AM and 10:30 AM. We wash, dry, fold, and return your clothes between 6:00 PM and 9:00 PM the same day. You can leave your laundry in a secure spot or meet us in person at pickup.
Why is there a daily limit of 5 customers?
We prioritize speed and quality above all else. By limiting service to 5 customers per day, we guarantee that every bag receives the attention it deserves and meets our same-day turnaround promise.
What kind detergent do you use?
We exclusively use Tide detergent for every load. It meets our high standards for cleanliness and freshness, leaving your clothes looking and smelling professional every time. Hypoallergenic or fragrance-free options are available on request.
How does the same-day pickup and delivery work?
Items are picked up between 7:00 AM and 10:30 AM. We wash, dry, fold, and return your clothes between 6:00 PM and 9:00 PM the same day. You can leave your laundry in a secure spot or meet us in person at pickup.
Why is there a daily limit of 5 customers?
We prioritize speed and quality above all else. By limiting service to 5 customers per day, we guarantee that every bag receives the attention it deserves and meets our same-day turnaround promise.
What counts as a "bag"?
A standard 13-gallon kitchen trash bag — the kind most people have under their sink. If you don't have one, we'll bring a fresh one at no charge.
What if I have more than one bag?
Every additional bag is a flat $25 on top of the $60 base. No weighing, no complicated per-pound pricing.
Are there any hidden fees?
None. The price you see is the price you pay. No fuel surcharges, no service fees, no required tips.
Do I need to be home for pickup or delivery?
No. Most customers leave their bag in a secure spot (porch, front door, designated box) for pickup and we return it the same way. If you prefer to hand it off, we can do that too.
Do you text me before arriving?
Yes. You'll get a text 30 minutes before pickup and 30 minutes before delivery.
What if I need to cancel or reschedule?
Reply to your confirmation email or text us at least 4 hours before your pickup window. Full refund if canceled with enough notice.
What type of quality can I expect?
We take care of every load like it's our own, but if something goes wrong, tell us within 48 hours and we'll make it right — whether that's a rewash, a refund, or a replacement.
Can you handle delicates?
We wash on appropriate settings for each load, and we're careful with delicate items. That said, dry-clean-only garments and anything you'd hand-wash at home should stay home.
What's the satisfaction guarantee?
If you're not happy with how your laundry comes back, we'll rewash it at no charge. No argument, no hassle.
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