Frequently Asked Questions
Everything you need to know about pricing, scheduling, and how LoadOff works. Can't find your answer? Call or text (310) 987-7356 — a real person answers.
How much does it cost?
A flat $48 per 13-gallon bag — that covers pickup, washing, folding, and same-day delivery back to your door. No hidden fees, no per-pound math. Extra bags are $25 each (up to 5 extras per order).
How much fits in a bag?
Our 13-gallon kitchen-size bag typically holds about 2 loads of laundry — roughly a week of clothes for one person. Fill it as full as you can tie it.
What's Rapid Delivery?
For +$45, skip the evening wait. Your laundry comes back about 3 hours after pickup — typically early afternoon instead of tonight. Perfect when you need that outfit today.
How do I pay?
Securely online when you book, via Wix Payments. Your card isn't charged until you confirm. No cash needed at the door.
When do you pick up and deliver?
Pickup is 7:00–10:30 AM. Your laundry comes back the same day by 9:00 PM (or ~3 hours after pickup with Rapid Delivery).
What days can I book?
Any day of the week — weekends included. Our booking calendar shows the next 7 days with live availability.
How far out can I book?
Up to 7 days ahead. We cap each day at 5 orders so every customer gets same-day service — if a day shows "Full," grab the next one.
Do I need to be home?
Nope. Choose "Leave at my door" for pickup and delivery, and we'll handle everything contact-free. Prefer to hand it off in person? Choose "Hand it to me" when booking.
Where do you operate?
We serve nine South Bay cities: San Pedro, Torrance, Rancho Palos Verdes, Carson, Redondo Beach, Wilmington, Harbor City, Lomita, and Rolling Hills Estates. Enter your ZIP when booking and we'll confirm instantly.
How does the whole thing work?
Four steps: (1) Book online in about a minute. (2) Leave your bag out by your pickup window — we grab it and text you a timestamped photo. (3) We wash and fold everything with care. (4) It's back at your door the same evening — with another photo so you know it's home.
What's the photo confirmation?
Proof at every step. We text you a timestamped photo at pickup and again at delivery, and your delivery confirmation email includes a photo link too — so you always know exactly where your clothes are.
What detergent do you use?
We wash with free & gentle, hypoallergenic detergent — no dyes, no harsh perfumes — safe for sensitive skin, kids' clothes, and everyday fabrics. Prefer a specific detergent or scent? Add it to the Special Instructions when you book and we'll match it.
What about delicate or special-care items?
Standard wash & fold covers everyday clothes. For dry-clean-only, delicate, or designer pieces, check with us first — text or call (310) 987-7356 — so they're handled right (or kept out of the bag).
Should I check pockets?
Yes, please! Pull out keys, cards, cash, and electronics before pickup — we can't be responsible for items left in clothing.
What if something's not right?
We stand behind every order with our 100% satisfaction guarantee. Tell us within 24 hours of delivery and we'll rewash it free — no questions asked. There's a one-tap rewash button right in your delivery email, or go to loadofflaundryservice.com/rewash anytime.
What if an item is lost or damaged?
It's rare — separate washing and photo tracking keep your order together — but if something goes wrong, contact us within 24 hours and we'll make it right. Full details are in our Laundry Care & Liability Policy (linked in the footer).
How do I book?
Tap Schedule Pickup anywhere on the site. Enter your ZIP, pick a day, choose your bags, and pay — about 60 seconds, done.
Can I talk to a real person?
Always. Call or text Abraham — owner, and the person actually washing your clothes — at (310) 987-7356. A real person answers.